FAQ
There is always room for questions as we want you as a customer to get the best experience from us. Therefore, we have collected the frequently asked questions (FAQ) that we receive about WAHINES®.
Who are WAHINES?
WAHINES is a surf and lifestyle brand. We focus on create sustainable surfwear, surf accessories and swimwear.
Our offer is about a surfing lifestyle that provides friendship, knowledge through events and activities.
How do I order your products?
You order through our made to order production. This means that we produce the products you order. Easy!
We choose this approach for WAHINES Sea Collection, to reduce overproduction as well as consumption. We know, it's a new way of shopping and requires a slightly longer delivery time, but for us your and our minimal impact on the environment is important.
For questions about made to order, do not hesitate to contact us, through our contact form or chat.
What payment methods do you provide?
We currently accept Card Payments and Pay Pal. For customers outside Europe, we will be able to even offer a separate payment link with all delivery cost. No tax fees are included.
This is how it looks today, however, we are working on being able to offer other solutions for sustainable consumption.
Where do you deliver your products?
We deliver with DHL to most countries in Europe.
Can I order to other parts of the world?
Yes, we will be happy to find a solution to be able to deliver to you. If you live in a country that is not on our delivery list, send us one message. Note that any customs fees may be added to you as a customer.
How do the returns work?
As a customer, you always have a 14-day right of cancellation when purchasing from us, according to the Act on distance contracts and contracts outside business premises. The item must be returned in unused condition.
All return costs are paid by you as the customer.
We recommend that you read the information during ourreturn policy before purchase.
What do you mean by sustainable surfing?
For us, surfing is a lifestyle, so we invest in materials that have less impact on the environment.
We work with so-called "deadstock" fabrics and other materials that are waste or from natural sources. We are satisfied that our materials have a high standard, and some docertifications. Our production takes place with a focus on reducing carbon dioxide emissions as well as overproduction and overconsumption.
What is Wahine's Surf Community?
Wahine's surfcommuntiy is our forum for surf talk, experiences and friendship. Here we fill the space with educational facts, fun, events and other surfing-related activities. We are on Facebook and Instagram . Welcome!
Who can be a member of the surf community?
Our forum is open to all women and people who want to identify as a woman. In all ages.
However, it is required that you are over 18 or accompanied by a guardian on our surf trips.
Is there any additional cost
for membership?
Wahines Surf Community membership is free of charge.
Welcome to join us here .
How do I register for your events and activities?
All events and activities are published in our channels for the WAHINES Surf community, Newsletters and Blog.
Subscribe to our newsletter or follow us via Facebook and Instagram for more information.
